A3 Traders Sales & Warranty Policy

At A3 Traders, customer satisfaction is our priority. Every laptop is carefully inspected, tested, and demonstrated before it is sold. By purchasing from A3 Traders, you acknowledge that you have read, understood, and agreed to the following Sales & Warranty Policy.

 Product Inspection Before Purchase

  • Every laptop is fully tested by our technical team before delivery or collection.
  • Customers are provided with a complete demonstration of the laptop, including:
    • Display and screen condition
    • Keyboard and touchpad
    • Camera, speakers, and microphone
    • USB, HDMI, Wi-Fi, Bluetooth, and other ports
    • Battery status
    • Storage and RAM
    • Overall physical condition
  • Customers are encouraged to inspect the product carefully before accepting delivery.
  • Once the customer confirms receipt of the laptop in satisfactory condition, the product will be considered accepted.

 Online Purchase Policy

Customers purchasing through our website, Facebook, Instagram, WhatsApp, or any other official A3 Traders platform are requested to carefully review all product details before placing an order.

By placing an online order, the customer confirms that:

  • They have reviewed the product specifications.
  • They understand the condition of the laptop.
  • They have asked any necessary questions before purchase.
  • They agree to our Sales and Warranty Policy.

After receiving your order:

  • Please inspect the package immediately upon delivery.
  • If the parcel appears damaged during shipping, notify the courier and contact A3 Traders immediately.
  • Any concerns regarding shipping damage must be reported within 24 hours of delivery with clear photos and an unboxing video.
  • Claims reported after this period may not be accepted.

For your protection, we strongly recommend recording a complete unboxing video when opening your parcel.

 One-Month Limited Warranty

All eligible laptops include a 1-month limited store warranty, starting from the purchase date.

This warranty covers technical hardware faults that occur under normal usage and are confirmed by the A3 Traders technical team.

Covered Under Warranty

The warranty covers internal hardware issues such as:

  • Motherboard faults
  • RAM failure
  • SSD/HDD failure (hardware only)
  • Internal hardware malfunction
  • Charging port malfunction
  • Keyboard or touchpad malfunction (if not physically damaged)
  • Other technical defects verified by our technicians

If a valid technical fault is confirmed during the warranty period, A3 Traders will repair or replace the faulty component at its discretion.

 Warranty Sticker Requirement

  • Every laptop is protected with an official A3 Traders Warranty Sticker.
  • The warranty sticker must remain intact.
  • If the warranty sticker is removed, damaged, altered, or tampered with, the warranty becomes void immediately.

 Software Support

Software-related issues are not covered under the hardware warranty.

This includes but is not limited to:

  • Windows corruption
  • Operating system reinstallation
  • Driver issues
  • Virus or malware infection
  • Password lock
  • Software installation or removal
  • Third-party software conflicts
  • Data loss caused by software

Our team may provide software assistance separately where available, which may be subject to service charges.

 Warranty Does Not Cover

The warranty does NOT cover:

  • Physical damage
  • Broken screen or LCD
  • Cracked body or casing
  • Scratches, dents, or cosmetic damage
  • Liquid or water damage
  • Burn marks
  • Power surge damage
  • Accidental drops
  • Misuse or negligence
  • Unauthorized repair or modification
  • Missing accessories
  • Damage caused after delivery due to improper handling

If a laptop is returned with physical damage after purchase, the warranty claim will be rejected.

 Warranty Claim Process

To submit a warranty claim, customers must provide:

  • Original purchase invoice
  • Laptop in complete condition
  • Warranty sticker intact
  • Original charger (if required for testing)

Our technical team will inspect the laptop to determine whether the issue is covered under warranty.

Inspection and repair time may vary depending on the nature of the fault.

 Repair or Replacement

If the issue is covered under warranty:

  • A3 Traders will repair the laptop using suitable replacement parts; or
  • Replace the defective component; or
  • Provide a replacement unit of similar specifications if repair is not possible.

The decision regarding repair or replacement rests solely with A3 Traders.

Customer Responsibility

Customers are responsible for:

  • Backing up all personal data before submitting a warranty claim.
  • Protecting the laptop from accidental damage.
  • Keeping the purchase invoice safe.
  • Preserving the warranty sticker.

A3 Traders is not responsible for any loss of personal data during diagnosis or repair.

Limitation of Liability

A3 Traders' liability is limited to the repair or replacement of hardware covered under this warranty.

A3 Traders shall not be responsible for:

  • Loss of business
  • Loss of income
  • Loss of files or personal data
  • Indirect or consequential damages

 Acceptance of Policy

By purchasing a laptop from A3 Traders, the customer confirms that:

  • The laptop has been fully inspected before purchase.
  • The product was received in satisfactory condition.
  • The customer understands and accepts this Sales & Warranty Policy.
  • The customer agrees to the warranty terms and conditions stated above.